Effective Date: 8th Aug, 2024
Phoenix Logistics and Carrier Services (“we,” “us,” or “our”) is committed to protecting the privacy of our carriers and truckers (“you,” “your”). This Privacy Policy describes how we collect, use, and share information about you when you join our platform, use our services, or communicate with us. By engaging with our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Information
- Contact Details: Name, email address, phone number, and mailing address.
- Identification Documents: Driver’s license, passport, or other government-issued IDs.
- Employment Details: Company name, job title, and work history.
Vehicle and Compliance Information
- Vehicle Details: Make, model, license plate number, and vehicle identification number (VIN).
- Insurance and Certification: Insurance policies, MC Authority, and other relevant certifications.
- Compliance Records: Safety records and compliance status with transportation regulations.
Financial Information
- Payment Details: Bank account information, tax identification number (TIN), and billing address.
- Factoring Information: Details related to any factoring services used for financial transactions.
Usage Information
- Log Data: IP address, browser type, operating system, and access times.
- Service Interaction: Information on how you use our services, including communication records and load details.
How We Use Your Information
We use the information we collect for various purposes, including:
- Service Provision: To facilitate load matching, dispatch services, and communication with shippers and brokers.
- Verification: To verify identity, vehicle information, and compliance with industry standards.
- Payment Processing: To process payments, invoices, and manage financial transactions.
- Improvement and Development: To enhance our services, develop new features, and improve user experience.
- Communication: To send you updates, promotional materials, and important notices regarding your account or services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
We may share your information with third parties under the following circumstances:
- With Service Providers: We may share information with third-party vendors, contractors, and service providers who perform services on our behalf.
- With Shippers and Brokers: We may share relevant information with shippers and brokers for load matching and service facilitation.
- For Legal Reasons: We may disclose information if required by law, regulation, legal process, or government request.
- With Your Consent: We may share information with your consent or at your direction.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices are designed to safeguard your data and include:
- Encryption: Use of encryption protocols to protect sensitive information during transmission.
- Access Controls: Restricted access to personal information to authorized personnel only.
- Regular Audits: Regular security audits and assessments to ensure ongoing protection of data.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. We will delete or anonymize data that is no longer needed.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information under certain conditions.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time.
To exercise these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website and indicating the effective date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Phoenix Logistics and Carrier Services
Email: info@phoenixdispatching.com
Phone: +1 689 286 3561
Address: 7901 4TH ST N STE 22480 ST. PETERSBURG, FL. US 33702